frequently asked questions

please find the frequently asked questions from our customers below. 

how long does shipping take? 

The majority of our items are made-to-order and will start processing once you have completed your purchase. Processing time can take up to 4 business days. Shipping time will be an estimated 3-30 business days depending on where you are located. Please find estimated times for each country here.

If there are any anticipated delays, you will be updated via email. 

how much does shipping cost? 

Please find shipping costs for each country here. Depending on where you are located, items can range from free delivery to £15. 

do you ship to my country? 

We ship internationally to most countries. Please find details for each country here. If your country is not included here, we currently do not ship there. 

how do the sizes fit? 

The items are all designed with an oversized, drop shoulder fit.

Please refer to the sizing charts for each product. 

We recommend choosing your normal size to achieve an oversized look. If you wish for it to be more fitted, we recommend sizing down. 

do you take returns or exchanges? 

Please understand as we are a small team, returns aren't as easy as they normally would be for bigger companies. We hope to not do returns at all, but of course we do allow them depending on the problem and reasoning. 

Please contact us at hellofromkaishi@gmail.com to inquire about a return on an order with 14 days of receiving your item. If your return is accepted, we will provide instructions for next steps. We will refund the order total minus the shipping cost once the product arrives back to us.